Frequently Asked Questions
Why should I get my water tested?
Everyone decides to get their water tested for different reasons. For some, they are worried about lead, copper, PH, or other contaminants which might be present while others are more concerned about why they are getting dry skin, why their water smells, or why they are getting staining and what to do about it.
What could be wrong with my water?
Water can be complicated! Many factors go in to why our water is the way it is. Depending on if it is city or well water, how deep the well is and the distance we are from the water plant as well as the condition of our pipes in our home. Your water can contain things that result in staining like Iron or Manganese, stuff that results in buildup like Calcium and Magnesium, or difficult on your skin like Chlorine. The good news is better water is possible with simple solutions!
What if something is found in my water?
Fear not! Simple solutions will be provided depending on what is found. We have not come across an issue that does not have a solution! Our water analyst will provide lots of information for you!
Is the City responsible?
Not necessarily. The city has a complicated job and does the best they can do with the budget they have and do an excellent job at providing water which is safe to drink! Of course, there is always room for improvement, but it would be impossible for them to delivery water perfect water.
How long is a water test?
Water testing should take no longer than 45 minutes depending on questions you might have. Testing will take place at your kitchen sink and will require your assistance. It is highly requested that all home owners are present to avoid a second trip, answer all the questions, and in case something comes up pulls your attention away someone is still available.
Are they trying to sell me something?
Our water analyst are focused on providing water testing and information about your water. If any issues are discovered they will not leave you hanging, and will have some simple solutions for you. Some of these solutions may not be free, but of course that’s for you to decide what to do with the information provided.
What do they test for?
Our water analyst will provide over 20 different tests covering a wide range of the most common issues. For any additional issues we have a full service lab available.
Privacy Policy
Effective Date: 1/1/2026
Hampton Roads Water Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and when we share it when you visit or use hrwaterservices.com (the “Website”).
1. Personal Information We Collect
Depending on how you interact with our Website, we may collect the following types of personal information:
Name
Email address
Phone number
Mailing or billing address
Information you provide through contact forms, registration forms, or other forms on our Website
Information related to purchases, appointments, or services you request
IP address and device/browser information
Website usage information, including pages visited, links clicked, and interactions with our Website
Information collected through cookies and similar technologies
If you choose to receive text messages from us, we may collect and store your mobile phone number and your SMS consent or opt-in information.
2. How We Use Personal Information
We may use personal information to:
Provide, operate, and improve our products and services
Respond to inquiries and requests
Process transactions and fulfill orders or requested services
Communicate with you about your account, purchases, appointments, or requests
Send marketing communications when you have provided appropriate consent
Send SMS/text messages when you have opted in to receive them
Provide customer support
Maintain the security and functionality of our Website
Analyze Website usage and improve our services
Comply with applicable laws and legal obligations
Prevent fraud, abuse, or unauthorized activity
SMS/Text Messaging
If you voluntarily provide your mobile phone number and consent to receive SMS messages from us, we may use your phone number to send the text messages you requested, including customer service messages, appointment reminders, updates, or marketing messages, depending on the consent you provide.
SMS consent is not shared with third parties or affiliates for their own marketing purposes.
Your consent to receive SMS messages is not a condition of purchasing any goods or services.
You may opt out of SMS communications at any time by replying STOP to a message you receive from us. For assistance, reply HELP or contact us using the information provided below. Message and data rates may apply.
3. Who We Share Personal Information With
We may share personal information with trusted service providers that help us operate our Website and provide our products or services. These may include:
Website hosting and technology providers
Payment processors
Customer relationship management (CRM) providers
Email and communications providers
SMS/text messaging service providers
Analytics providers
Scheduling or appointment platforms
Shipping and fulfillment providers
Professional advisors, such as attorneys, accountants, or insurers
Government authorities or other parties when required by law